Returns are FREE
, as long as the 30 day trial period has not expired, which begins from the date of purchase, and the item is in acceptable condition. You will be issued a full refund once the item has arrived, been processed and fully inspected. This process can take up to 15 days to complete.
All you need to do is follow our simple 3-step process for returning your item by clicking START MY RETURN
or START MY EXCHANGE
. Please ensure you have your original order number to hand. As long as you enter your email address, the prepaid postage label will sent to your inbox for you to print later.
If you're worried about a lost returned item, you can also track your return by using the Returns Portal.